Jumia seller center. Raise A Claim Here. Jumia seller center

 
Raise A Claim HereJumia seller center Step 1: Log into seller center ( /) with your registered email address and password

2. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics serviceThe registration on Jumia is free for all the vendors. Go to Administration > Seller Management. Jumia Express. Discover the Seller Center. Get access to over 200m customers on the platform. Image guidelines. From updating your personal information to. Product. During the downtime, access to the seller center will be. INCREASE YOUR VISIBILITY! Image. This application makes it easier than ever to sell online. 9. You are leaving Seller Center! To continue and leave Seller Center, please click the link below: Attention!Participation in Jumia Express is by application only and at Jumia’s discretion. support@jumia. Fill out the entire form. OR. Cher(e) partenaire, pour toute réclamation ou demande d'information, nous vous prions de remplir ce formulaireOnce the shipped orders are paid for by the customers, we deposit payment into your bank account or your MTN mobile money number provided on your seller center profile. Jumia pays to its sellers on a weekly basis. For Payments through EFT,the below will be compulsory; Account Name – Should be under the name of the shop owner ie. Contact us. As you can see, all the information that is on the template is the same information that Seller Center requests from you when creating products manually product by product. Prohibited and Restricted Products Policy; Seller Coach; How to package orders; Youtube Videos; OUR SERVICES. The commission depends on the category of your item. Forgot Password. Traffic As A Currency FAQs; Knowledge / Training. 5) Define your password for Vendor Center, and click SUBMIT. On Jumia you can create your own shop online and start to sell your products across Ghana thanks to our marketing and logistic expertise. Forgot Password. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands. Manage Inventory. Every week you will find new promotions available in your Seller Center, you can join them and. More. OR. In order to update multiple Sellers at once, the Export functionality can be used to export all settings. You are leaving Seller Center! To continue and leave Seller Center, please click the link below:. Monthly. Save. 1. We built the 101 knowledge you will need on your journey to success: the 5 pillars of Vendor Excellence. Master your seller center; Manage Inventory; Understand Our Rules; Customer Satisfaction; Counterfeit Policy. Become an e-commerce Master The Seller Center is your one-stop shop to manage all your online sales. Jumia Food. INCREASE YOUR VISIBILITY!Image. All about the Seller Center. Send New Password. com. Official Contact Information and Branch Locations. This is usually controlled by the Vendor Experience Team. 7. Step 1: Visit the Jumia Seller Center Go to the Jumia Seller Center website by searching for “Jumia Seller Center” on your browser. 5562dcd726088669. anti-counterfeit policy and delivery guidelines. how to avoid bad packaging. 4. Forgot Password. OR. Seller Updates. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands. 1. Guide To Start Selling. Guides. Traffic As A Currency FAQs. Contact our support team via: Phone: 018881102; 01-277-2361 (Monday - Friday: 9am to 5pm) or Chat with Us from your Seller Center page (Monday - Friday: 9am to 5pm) Click to see full details of the drop off locations below: NG-Abule Egba VDO-Station. Raise A Claim Here. Forgot Password. This service allows customers to. Click continue to go to the next page. Prohibited and Restricted Products Policy; Seller Coach; How to package orders; Youtube Videos; OUR SERVICES. OR. Such email shall list the items for collection and state the location and duration for. Will I get a notification for Jumia Express orders on Seller Center? No, on seller center, you will get notifications for non-Jumia Express orders only, for processing. Commissions vary depending on your product category. Jumia Tutorials |. Please see below our policies and guidelines: these documents are operational documents that describe our marketplace operations e. All About Your Finance. Go to the Jumia seller Center. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. ng@jumia. MAXIMIZE YOUR BLACK FRIDAY DEALS!!!. Download right now the Seller Center App to manage your Jumia shop at anytime, from anywhere. Manage your orders, inventory, and payments easily and securely. Shipment Provider Configuration Collection Resource. 2. Tax Identification Number (TIN) VAT. With this portal you have access to all the information you need to manage your sales, add. Sales expectations. 8. We built the 101 knowledge you will need on your journey to success: the 5 pillars of Vendor Excellence. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands. New Seller Onboarding Training. 8. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics service Sell Genuine Products Online & Make More Money. Step 1: Log into seller center ( /) with your registered email address and password. Send New Password. CREATE VC LOGINS. Login – VendorHub Jumia Kenya. 1. 3. Every product page on the Jumia marketplace must contain clear, accurate and complete images of the listed product. Email. Help Center Place an Order Payments & Jumia Account Track Your Order Order Cancellation Returns and Refunds. Here's How To Add Your First Product on Your Jumia Store and begin selling on Jumia for beginners in 2022 (Part #1 or 2). OR. ng, or calling 018881102 or 012772361. Sellercenter-Monitoring-Api. For each sale you make via our platform, you will be charged a fee depending on the delivery method chosen and the category of your products. Please note that increase in sales is also dependent on other key factors such as competitive price, image quality, high Seller Score, joining promotions. Purchase a Sponsored Products Package Today . Your company Details – Your name, phone number, address, city, zip code, and email are all listed here. 3. Forgot Password. Jumia Food. On your Browser, type and use the password you created from the email received from Jumia SellerCenter. Simply raise a claim or call us on 01 888 1102 or 01 277 2361 from 9 am to 5pm on weekdays. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics serviceJumia Traffic As A Currency. Master your seller center; Manage Inventory; Understand Our Rules; Customer Satisfaction; Counterfeit Policy. Purchase a Sponsored Products Package Today . Fortunately, registering on kilimall seller center is quite straightforward as long as you have met the basic requirements. You can customize this text by params "description" in your config. It is a one-stop shop to facilitate the management of your. About Jumia. The seller’s center portal is where sellers register and manage their business. An e-mail will be sent to the registered e-mail address with. Facebook. Services Forgot Password. Forgot Password. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery Guidelines. Simply raise a claim by clicking here for a faster response; CALL CENTER . Start selling on Jumia today!Seller Multiple Choice Quiz; Say no to Counterfeits; Penalties; Commissions & Fees; Jumia Express; Dropoff Station; Offline Trainings. Discover the Seller Center; Manage Your Products; Manage Your Order; All About Your Finances;. Create a Consignment; Check Consignment List; Jumia Traffic As A Currency. Manage your orders, inventory, and payments easily and securely. Jumia Seller Center APP. Jumia Sellers Coach. After realising that my designs had limited opportunity offline and witnessing first hand the difficulties faced by the local designers, I decided to list them on. com Each supplier has his own account that allows him to monitor his sales, as well as pending, shipped & cancelled orders. Small. Jumia Sellers Coach. Delivery to seller location may be available as a value-added service; please check with your Seller Support Center. Communication Channels. Then, the Seller Score informs your customers about the quality of your shop. Move along with the evolution and join the train of the fast-growing e-commerce world. OR. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery Guidelines. – From Products menu choose the new sub menu item “Fulfillment by Jumia” and click on. 1. SWIFT CODE: Also called BIC code, it is a. Jumia Tutorials | Jumia Operating Guidelines | VIBES | Jumia Local Terms & Conditions | Jumia Image & Content Guidelines Jumia Studio & Content Marketplace | Drop Off Locations Banned & Restricted Brands On Jumia | Jumia Lending - Get A Loan Brand Name Creation. 1. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. All requests for Seller Center Account Modification for Shop Name, Bank Details, and Email Address were updated and approved for requests done before November 2022. Password. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics serviceYou register, undergo Jumia’s dedicated training session for new sellers, and lastly upload the products you would like to start selling. We are now introducing IMEI feature (Serial number) for your mobile phones in Seller center so that we can send you back your authentic phones in cases of failed deliveries from customers. co. Jumia Sellers Coach. For each sale you make via our platform, you will be charged a fee depending on the delivery method chosen and the category of your products. OR. Seller Center. What is the delivery timeline for. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. 1. Open Jumia Website. Jumia's mission is to sell 100% authentic products with the best prices in Kenya while offering the most convenient shopping. I know, there is a ton of information here. Le seller center est une plateforme qui vous permet d'ajouter des produits que vous souhaitez v. Create a Consignment; Check Consignment List; Jumia Traffic As A Currency. Once you are up and running, you have different ways to consolidate your activities on Jumia and increase your sales. A propos de Jumia; Conditions Générales du Vendeur et Conditions Générales d'Utilisation de la Marketplace JUMIA; Politiques et directives de Jumia; Consignes d'emballage; Gestion des représentants; Les conditions Commerciales; Content GuidelinesRegister and start selling today - create your own seller account. Learn how to register, list your products, get support and. Start with a general category, then go down into the subcategories to find the one that fits your product best. Electronics and Power Equipment – Item has no cracks Item is a complete pair (i. OR. Case Scenario 2: Vendor Y, inbounded 100 phones (falls under small items category) on February 15, 2021. All About Seller Centre. Sell. Enter your business information. You can easily add products to your store one by one via Jumia website. Discover the Seller Center; Manage Your Products; Manage Your Order; All About Your Finances;. In this video titled Selling On JUMIA Made Easy, we discussed the A to Z of selling on Jumia seller center, whether you are an existing Seller or a new Jumi. Start selling now and grow your business with Jumia. Thanks to your online reputation (your Seller Score) and your sales, improve each month to acquire the next badge. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics serviceJumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. ADVANTAGES OF SELLING ON JUMIA LET'S GET STARTED Maximize Your Sales With Seller Center, you can maximize your sales, Avoid Out of Stocks (OOS), and track your seller score from your account. a picture of the item, video etc. Use the mobile app to respond to growing customer demand at Jumia with swiftness and ease. It has the fastest growing customer base and the best online mall, or as people call it “online souq” in Egypt. Jumia Sellers Coach. It provides a platform for vendors to sell their goods to a vast customer base. Welcome to. 4 November, 2019. 0 1 Reviews 1. Seller Configuration Collection Resource. Seller Center Need support? Raise A Claim Here person Email Password Forgot Password OR Login as Jumia EmployeeBuy & Sell Locally - OfferUp - Buy. 3. Switch to the tab “Shipment Provider” to see and set up shipment providers. Knowledge / Training. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of. JUMIA BLACK FRIDAY IS LIVE!! CLICK TO LEARN MORE ABOUT BLACK FRIDAY Getting Started on Jumia Introduction to Vendor Center Join Promotions Vendor Center Know your Seller Score Switch on Holiday Mode Create A product & Manage Inventory Manage your orders Commissions, Fees & Getting Paid Packaging your orders |. OR. Login as Jumia Employee. It offers more than 100,000 products across multiple categories including electronics, fashion, home & living, health & beauty, books and much more. Forgot Password. 2. Forgot Password. Opening Hours: Mon – Fri: 8AM – 2PM | Sat: 9AM – 2PM. com stating the JumiaPay Business ID or email the account is linked to and the last 4 digits of the bank account. OR. Once you are up and running, you have different ways to consolidate your activities on Jumia and increase your sales. OR. Become an e-commerce Master The Seller Center is your one-stop shop to manage all your online sales Knowing how to sell on Jumia is the milestone of your sales experience on our platform. Start today for 5% back on up to $1,000,000 in branded sales. Jumia is Africa's Number one leading e-commerce company. However, you will be able to view all shipped orders (Including Jumia express). Jumia Advantage Scheme. The moment you are done with your training you can open your seller center account to start. Learn about the Seller Center. Payments are Made by the 8th Working Day of the Following Month. B/ Then, choose a Vendor Drop-Off (VDO) station and click on “Create package & Next”. Sponsored Products is available to Jumia sellers who meet the below criteria ; Sellers will need (must meet ALL criteria) ; 1. This training is designed to familiarize you with the platform’s tools, features, and. All sellers on Jumia started at the same stage as you, even sellers Gold badge Sellers. You need an email address, a phone number, and your banking. OR. What is the Seller Score? As Jumia is a marketplace, customers have to choose between many vendors, and they need trust, safety and relevant information. Forgot Password. If you are a Business seller, you will require: A copy of your ID (Passport, National ID) A copy of a company bank account statement or a company bank account registration certificate. About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics service; Restricted/Prohibited Brands; Language. When you have successfully registered, you will be required to access the codes sent to your email which will guarantee you a spot in the Jumia Seller Center. Brand will be created within 24hrs. Password. Seller Center portal Seller Center is a portal that gives the supplier full access to all his operational transactions with Jumia; it gives access to list new products, update stock & prices that appear on Jumia. Become an e-commerce Master The Seller Center is your one-stop shop to manage all your online salesSend New Password. . Seller Score; All About Seller Centre. 2. Location: Festac. xslx) Sheet and you can. Learn more. Start selling with Amazon. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands. Learn and grow with Jumia. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. Here are the basic requirements that you need to. Kilimall targets the vast African market, giving you an opportunity to market your products for over 1. Contact us. dz/order et profitez des avantages de la plus grande plateforme de commerce en ligne en Algérie. Jumia usually deduct a commission of between 5% to 15% percent of depending on the products sold. > > > Age < 28d > 28d > 28d > 28d . Open your browser to the Jumia website, and scroll down to the bottom of the page, where you’ll see the call-to-action: “Sell on Jumia” at the bottom left corner of the page. For corporate sales enquiries you can contact us here. TRAININGS. Jumia Lending; Product Creation Services; Sponsored Products; Newsfeed; Jumia Express; Sell on Jumia; VDOs; Jumia Food. Traffic As A Currency FAQs. ng or calling us on 01-8881102 to be part of the initiative before you tick this box to add it to the Jumia Local program. Success message appears when a Seller account has been created. Forgot Password. Sellers with a seller score of greater than 2. Jumia Traffic As A Currency. Getting help from our Jumia production services experts. We currently have over 10 million products, more than 4000 active vendors and 2. 上传产品的模板. MAXIMIZE YOUR BLACK FRIDAY DEALS!!!. 26 Jan 2023. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery Guidelines | Jumia Express Guidelines Download right now the Seller Center App to manage your Jumia shop at anytime, from anywhere. Electronics & Media. Get insight on the best selling products. Our FREE JUMIA Seller Center App for Android makes it more convenient than ever to monitor your business anywhere at any time. Step 1: Register as a seller on Kilimall (register on kilimall seller center) Now, like Jumia, before you can sell on Kilimall, you must complete the registration process. Password. Jumia Express; Inbound. Logistics service. Guides. Help. Discover Jumia Marketplace in Ghana where you can have your offline shop transformed online - It's free & simple to join. Address: No. We currently have over 10 million products, more than 4000 active vendors and 2. Scroll over 'Loans' at the top of the page and click 'Connect your Store'. Here’s a step-by-step guide on how to start selling on Jumia Kenya:Africa’s largest e-commerce site Jumia has amended its terms and conditions after the regional watchdog, the COMESA (Common Markets for Eastern and Southern Africa) Competition Commission. Live Help. 2. Jumia is making the companies and entrepreneurs of. <link rel="stylesheet" href="styles. Seller Score. Forgot Password. Login Forgot PasswordThey are the same format as on Seller Center: – Price*: Normal Price. Purchase a Sponsored Products Package Today . Jumia Express is located at 1B Surulere Industrial Estate Off Acme Road, Ogba, Lagos. Login as Jumia Employee. Seller Center 360 Dashboard. 3. support@jumia. Manage Your Products. Go to seller account information. All new sellers start on Jumia with a seller score of 3 until they turn 30 days old on Jumia AND they fulfill at least 5 orders. Give accurate information. FAQ. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery Guidelines. Jumia is an online marketplace that connects buyers and sellers across Africa, and it offers a platform for sellers to reach a wider customer base. 1. Sell on Jumia Food; Vendor App Training Video; Vendor App Training Guide Manual; KYC; Master Vendor Center. How do I add an account for my employee to access Seller Center? Select “Manage Users” under "Settings". Small. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. Password. You are not allowed to use the same email address on other accounts listed on the Seller Center. co. 4 Summary. Back to Question. Do not hesitate to call your Key Account manager as well to answer your questions or to get private training sessions. Please endeavor to create your Jumia pay account before this date. Introducing the new Seller Coach feature that gives you a 360 degrees view of your shop performance. Login as Jumia Employee About Jumia; D rop off/RTV Locations; Policies and Guidelines; Contact us; Logistics serviceOn your Browser, type and use the password you created from the email received from Jumia SellerCenter. 4) Click the link in the email RESET PASSWORD. Vendor Center Assistant. Seller Center Settings (November 25, 2014) 02. OR. Mot de passe. Pages in Categories. 1: Create a seller account. Seller. Aim for a score of 5 to be among the best Jumia sellers . “I started selling on Jumia in 2017 under a shop name, Rubanda-Mayonza fashion; Designer clothing and apparel for men and women. OR. You now get to see your shop performance progress and use this in deciding your next steps. Catalog. market opens on Tuesday, August 15,. Forgot Password. Check Consignment List. Any major change regarding the below guidelines that impacts the vendor operating model will be communicated via Email, SMS or Announcements on Seller Center to vendors. Cher(e) partenaire, pour toute réclamation ou demande d'information, nous vous prions de remplir ce formulaireForgot Password. MEN'S SIZE GUIDE Jumia brand sizes are designed to fit to the following body measurements. Discover the Seller Center. Let us help you. com. 1 Seller Account. Forgot Password. Knowledge / Training. Visit our website:Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. 11TH JUMIA AN2IVERSARY. Click “Edit”. OR. Login as Jumia Employee Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands. How to install XAPK / APK file Follow Use APKPure App. Baby & Kids. The maximum Jumia Express Storage fee for all the 100 phones is (KES 17. You are not allowed to use the same email address on other accounts listed on the Seller Center. Cher(e) partenaire, pour toute réclamation ou demande d'information, nous vous prions de remplir ce formulaireperson Email. OR. The Jumia seller centre enables prospective Jumia sellers to register, existing sellers to login and manage their orders and more. Login as Jumia Employee. WHAT IS JUMIA SELLER COACH A tool integrated into SELLER CENTER that gives actionable recommendations to help you GROW your business IMMEDIATELY A sneak peek into the new feature With this new feature, you can view your daily and weekly shop performance including key indicators like: Sales Pageviews Out stock. Monitor all your performance metrics thanks to the reports in the Seller Center and make. Some brands may vary from these measurements but you can still use them as a guide. 2 Business Information. I have both Jumia Express and Non-Jumia Express stock. Jumia Operating Guidelines | Jumia Image & Content Guidelines | Drop Off Locations | Banned & Restricted Brands On Jumia | Blacklisted, Prohibited, Restricted Keywords & Brands on Seller Center | Jumia Lending - Get A Loan | Brand Name Creation Request | Packaging Guidelines | Luxury brands Logo Directory | JE inbound scheduler | Delivery. . The hotlines are available on weekdays from 9 am to 5 pm. Forgot Password.